Cycology Frequently Asked Questions
WHAT IF THE ITEM YOU WANT IS NOT AVAILABLE IN THE SIZE I REQUIRE ON THE WEBSITE?
If the size you require is not available for selection at time of ordering, this generally means that we are temporarily out of stock. To check status on when new stock will be available, please feel free to contact us.
DO WE HAVE A SIZE GUIDE?
Yes, indeed we do! To view the size guide for an item, simply click on 'Sizing Guide' tab on each product page. Please note that sizings are always approximate and as with all manufacture, minor variations do occur within production batches. If in doubt, probably wise to go up a size for safety as our 100% cotton tees will shrink a little after washing.
HOW DO CYCOLOGY MEN'S TEES FIT?
Our Men's tees are a semi fitted design. The fabric weight is 165gsm (medium weight) As there is no such thing as a "standard" size for tee shirts, best to consult our Size Guide to make sure you get the size you need. All Cycology tees are either 100% cotton. They do shrink up to 5% after warm washing and drying so please bear that in mind.
HOW DO CYCOLOGY WOMEN'S TEES FIT?
Cycology Women’s tees are contoured fit, stretchy, and super comfy soft cotton. The fit of our tees is commonly referred to as a babydoll. The body of this tee tapers in at the waist and back and out slightly at the hips.
WILL YOU HAVE TO PAY TAXES FOR YOUR ORDER?
International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. Whilst we apologise for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)
ARE TAXES CHARGED ON YOUR ORDER?
Cycology is an Australian based company. Orders delivered to an Australian address are automatically inclusive of GST.
If your order is being sent to an international destination, you may be responsble for any taxes due upon importation of your order. This is determined on a country by country basis and outside of our control so please be aware that these additional costs could be incurred depending on the particular policy of your country.
WHAT ABOUT FOREIGN CURRENCY FLUCTUATIONS?
When we process payments or refund customers, we process in AUD at the price it was originally sold at in AUD. In the time that passes between the original purchase and the refund the currency may have fluctuated up or down. We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.
CAN YOU BUY CYCOLOGY CLOTHING FROM A STORE?
Not at this stage, while we have significant demand from around the world we are an online store. This allows us to keep great quality control over all our garments. We keep the entire Cycology range our website. We provide a secure purchasing environment with a flexible exchange and return policy. We ship every business day to customers all over the world for FREE. Should we move into the retail space we will publish a list of stockists on our website so that you can see if there is one in your area.