What happens if I want to exchange one or more items?
As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 21 days of receipt of delivery to:
Cycology Clothing – Returns Department
30 Ogilvy Road
Clontarf NSW 2093
Please remember to include our Return Form indicating your full name and order number with your items and as soon as we receive the items back we will get the exchange organised and sent out to you straight away.
Click here for Return Form.
Who pays for postage when exchanging items?
For your first exchange of products on an order, there are no extra postage charges from Cycology Clothing when we send you your replacements. The only cost to yourself is that of the return postage of the original item(s) to us. If a further exchange is requested, Cycology Clothing reserves the right to charge additional postage of the shipment to you.
What about currency fluctuations?
A very good question – PLEASE NOTE
When we process payments or refund customers, we process in AUD at the price it was originally sold at in AUD. In the time that passes between the original purchase and the refund the currency may have fluctuated up or down. We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.
I have already worn my Cycology Tee, can I still exchange?
No. Due to health regulation reasons we can only accept garments back that are in original condition and that have not been worn or washed. If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. Please note, where an item is returned to us without first notifying us that the item has been worn, we do reserve the right to send the item(s) directly back to you.
I have returned my Cycology tee for an exchange but have not received or heard anything back from Cycology Clothing. Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back into Cycology Clothing is around 10 days. This can be longer as Australian Customs and Quarantine have some of the toughest Custom and Quarantine laws in the world and generally parcels can get held for inspection. As soon as your exchange has been processed by us, we will send you an email letting you know that it has been sent.
What if I am sent a defective item?
All Cycology tees and products undergo stringent quality checks from the beginning of their manufacturing process. We personally check every piece before it goes out…In the unlikely event that you do receive a defective item, please notify us within 5 days of receiving the item. If this policy is not adhered to, we will only accept defective items at our discretion.