WANT TO RETURN OR EXCHANGE AN ITEM YOU'VE PURCHASED?
We suggest you re-order the product you are wanting on the Cycology website so that you can secure what you want and get the replacement as soon as possible.
Send the item(s) to be returned back to the Cycology returns department in original, unwashed and unworn condition and we will process a refund for your returned item(s). We will accept returns up to 90 days from the date of purchase.
Cycology - Returns Dept
30 Ogilvy Road,
Clontarf, NSW 2093
Please remember to include a return form which can be downloaded here indicating your original order details so we can process your refund correctly.
Please Note: For hygiene reasons, underwear that has been washed or worn cannot be exchanged.
WHO PAYS THE POSTAGE FOR A RETURN?
For your first exchange of products on an order, we will ship your replacement free of charge .The only cost to yourself is that of the return postage of the original item(s) to us.
WHAT ABOUT CURRENCY FLUCTUATIONS FOR REFUNDS?
When we process payments or refund customers, we process in AUD at the price it was originally sold at in AUD. In the time that passes between the original purchase and the refund the currency may have fluctuated up or down. We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.
CAN I RETURN A SALE ITEM?
I HAVE ALREADY WORN MY CYCOLOGY TEE, CAN I STILL EXCHANGE IT?
Sorry but no. Due to health regulation reasons we can only accept garments back that are in original condition and that have not been worn or washed. We ask that any item returned to us has all labels in tact and that the garment is folded neatly and in original condition, so that it can be resold. Please note, where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.
I HAVE RETURNED MY CYCOLOGY TEE FOR AN EXCHANGE BUT HAVE NOT RECEIVED OR HEARD ANYTHING BACK FROM CYCOLOGY CLOTHING.
Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back to Cycology Clothing is between 5 to 20 days. All returns are processed out of our Australian warehouse. Feel free to contact us if you wish to confirm the status of your return.
WHAT IF I AM SENT A DEFECTIVE ITEM?
All Cycology tees and products undergo stringent quality checks from the beginning of their manufacturing process. We personally check every piece before it goes out…In the unlikely event that you do receive a defective item, please notify us within 7 days of receiving the item. We willtypically request you return the faulty item to us for replacement or refund if it is no longer available. We will refund your reasonable postage costs on any defective item.