WANT TO RETURN AN ITEM YOU'VE PURCHASED?
No problem, we will accept returns up to 90 days from the date of purchase.
Please ensure returns are sent with original packaging and tags, unwashed and unworn (other than being tried on for size) condition and we will process a refund for your returned item(s).
Please note we cannot exchange items, only refunds are available.
PO Box 138
Moorebank, NSW 1875
(This address is for the Asia/Pacific - orders commencing in CYAU)
For us to process the return and refund accurately:
We ask that any item returned to us has all tags intact and that the garment is folded neatly and in original condition, so that it can be resold. Where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.
Please Note: For hygiene reasons, underwear and socks that have been removed from their packaging, cannot be returned for a refund.
ORDERING ANOTHER SIZE OR STYLE?
Just re-order the product you are wanting on the Cycology website so that you can secure what you want and get the replacement as soon as possible. Please note we cannot exchange items – we will refund the original item purchase.
WHO PAYS THE POSTAGE FOR A RETURN?
The cost of returning an item for a refund is your responsibility. Liability for the return is with you until it has arrived in our warehouse, so please select whatever shipping method you feel is suitable, however you will need to use a tracked service if you want confirmation that your return has arrived at our fulfillment warehouse.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Please allow 7 business days from the day your parcel is delivered to our distribution warehouse for your return to be processed and your account to be credited. Our warehouse staff will check your returned items are in an acceptable condition and we will process a refund back to your original payment method. Once your return has been processed you receive an email confirmation of your refund.
For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.
CAN I RETURN A SALE ITEM?
Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.
WHAT IF I HAVE ALREADY WORN MY CYCOLOGY ITEM, CAN I STILL RETURN IT?
Unfortunately we cannot refund items that have been worn or washed as a result of health regulations. Please be careful when trying on items as deodorants and make up can leave marks and render the returned item unsellable. If a worn, washed or damaged item is sent back to us a refund will be declined and Cycology reserves the right to send the item(s) back to you.
I HAVE RETURNED MY CYCOLOGY GARMENT FOR A REFUND BUT HAVE NOT HEARD ANYTHING BACK FROM CYCOLOGY CLOTHING.
The typical shipping time for items to arrive back to Cycology Clothing is between 3 to 10 days. We recommend a tracked mail service if you want confirmation that your return has arrived back at our warehouse. We aim to process returns within 7 working days of their arrival back to our warehouse address. Our warehouse staff will then check your return and original order details and if the returns are in an acceptable condition, we will process a refund back to your original payment method.
WHAT IF I AM SENT A DEFECTIVE ITEM?
All Cycology products undergo stringent quality checks from the beginning of their manufacturing process. Faults can occur however from time to time that slip through the quality checking processes. In the unlikely event that you do receive a defective item, please notify us ("Contact Us") within 7 days of receiving the item.
I NEED TO CHANGE A GIFT THAT SOMEONE ELSE HAS ORDERED
You will need to get the original purchase details from the buyer as we can only issue refunds for returned items, exchanges are not possible. If you are unable to access these detail we should be able to trace them for you from our order records so that the refund can correctly be processed back to the buyer. Please email us at firstname.lastname@example.org if you need a copy of the original order details.